Terms of service

Welcome to Yopillo! These Terms of Service govern your use of our website and services. By accessing or using our website, you agree to comply with and be bound by these terms. Please read them carefully before making a purchase.

1. General Information

1.1. Company Details

  • Business Name: Yopillo
  • Email: info@yopillo.nl

1.2. Scope
These Terms of Service apply to all transactions conducted through our website, accessible in the Netherlands and the rest of Europe.

2. Products and Services

2.1. Product Information
We strive to provide accurate descriptions of our pillows. However, minor variations in color, dimensions, or design may occur.

2.2. Usage
Our pillows are designed for personal use. Commercial resale without permission is prohibited.

3. Ordering and Payment

3.1. Order Process

  • Select your product(s) and proceed to checkout.
  • Review your order and confirm your acceptance of these Terms of Service.
  • Payment completes the order process.

3.2. Payment Methods
We accept major payment methods, including iDEAL, credit cards, PayPal, and other options available at checkout.

3.3. Order Confirmation
You will receive a confirmation email once your order is placed. If you do not receive this email, please contact us.

4. Shipping and Delivery

4.1. Shipping Areas
We ship to the Netherlands and most European countries.

4.2. Shipping Costs
Shipping costs are calculated at checkout and depend on the destination.

4.3. Delays
We are not liable for delays caused by factors outside our control, such as customs processing or carrier issues.

5. Returns and Refunds

5.1. Right of Withdrawal
EU customers have the right to cancel their order within 14 days of receipt without giving any reason.

5.2. Return Process

  • Notify us of your return via email at info@yopillo.nl
  • Products must be unused, in original packaging, and returned within 14 days after cancellation notice.
  • Return shipping costs are the customer’s responsibility.

5.3. Refunds
Once we receive and inspect the returned product, we will process your refund within 14 days.

6. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

7. Privacy

We handle your personal data in compliance with the GDPR. Please refer to our Privacy Policy for more information.

8. Governing Law

These Terms of Service are governed by Dutch law. Any disputes will be resolved by the competent courts in the Netherlands.

9. Contact

For questions or concerns, please contact us:

  • Email: info@yopillo.nl

By using our website, you agree to these Terms of Service. Thank you for shopping with Yopillo!